Error: The license is invalid as settings of the Computer/Server have changed. The error code is 1024

Symptom

You need to activate FS Pro 2013 every time you start it and you get the following error message: 

The license is invalid as settings of the Computer/Server have changed. You may try to automatically resolve the problem. Click on the button: Activate again.

If the problem still exists or there is no internet connection, please contact help@informationmapping.com. The error code is: 1024

Cause

The error code 1024 indicates a copy protection violation. It occurs when the license is used on another machine than the licensed machine. Possible causes could be:

  • FS Pro is started on the server AND on a workstation. It only works if the server is used as a dedicated server.
  • The network card is disabled or the machine is offline and multiple network cards are installed.
  • You have upgraded from Windows 8 to Windows 8.1.

Solution

Proceed as follows to resolve this issue:

Step

Action

1

Submit a support request and don't forget to provide your license key.

Result: You will receive an unlock key from Information Mapping Support.

2

Start FS Pro 2013, click Activate again and proceed with the normal activation (as follows).

3

Back in the FS Pro 2013 ribbon/menu, click the arrow to the right of Help and select License Viewer.

Result: The License Viewer window appears.

4

Click the License Viewer button.

Result: Another License viewer (details) window appears.

5

Click the button Activation key.

Result: The dialog box Enter Activation key appears.

6

Enter the unlock key you received and click OK. (Then Close & OK out of any other dialogs, as needed.)

 

Have more questions? Submit a request

Comments

Powered by Zendesk