FS Pro asking for a password

Application

The procedure below applies to

  • FS Pro 4.0
  • FS Pro 4.1
  • FS Pro 4.2, and
  • FS Pro 4.3

Tip: These 4 versions of FS Pro are referred to as FS Pro 4.x.

Symptom

A dialog box appears asking for a password for FS Pro.

Solution

Proceed as follows to resolve this issue:

Step

Action

1

Close Word and Outlook.

2

Install the msxml.msi parser at the following location: C:\Program Files\Information Mapping\FS Pro [version]\ Resource\MSXML.MSI

3

Reopen FS Pro and the error should be resolved (reinstalling should not be necessary).

 

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