FS Pro 2013 does not start from the Start menu or desktop shortcut icon

Symptom

When you start FS Pro 2013 using the Start menu in Windows (Start > All Programs > Information Mapping > FS Pro 2013 > FS Pro 2013) or using the desktop shortcut icon, nothing happens: neither Word nor FS Pro 2013 are starting up.

Cause

There is a Word template missing in your Program Files folder.

Solution

Proceed as follows to resolve this issue:

Step

Action

1

Download the missing file New FSPro Document.dotx.

2

Put it in the folder C:\Program Files (x86)\Information Mapping\FS Pro 5.0

3

Start FS Pro 2013 from the Start menu or desktop shortcut icon.

Result: FS Pro 2013 will start now. 

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