Error: Microsoft Word has stopped working

Symptom

When starting up FS Pro, you get the following error in Word 2007:

Microsoft Word has stopped working

Cause

This issue is caused by the Windows update KB3054996, a security update for Word 2007 published by Microsoft on July 13, 2015. 

Solution

This issue is resolved in FS Pro 2013 version 5.0.30. If you are unable to upgrade to 5.0.30 or higher, a hotfix is available, but only for users on version 5.0.29.

Proceed as follows to install the hotfix:

Step

Action

1

Close Microsoft Word.

2

Download the hotfix.

3

Extract all files from the V5.0.29c-fix.zip and put them in the C:\Program Files (x86)\Information Mapping\FS Pro 5.0 directory.

4

In C:\Program Files (x86)\Information Mapping\FS Pro 5.0, double-click the Register FS Pro Addin.bat file.

5

Restart FS Pro 2013.

Note: if you don't see the FS Pro 2013 add-in, it may be disabled by Word. You can re-enable the add-in using this procedure

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