Issue
When you try to Map Text you receive the error:
Cannot create a map due to error
Cause
TLS 1.1 is not supported anymore by Microsoft.
Or your proxy settings are not set up correctly.
Workaround
Please find below the workaround for this issue.
|
Step |
Action |
|---|---|
|
1 |
Go to Application Settings, Settings, Network settings... |
|
2 |
Enable: Force TLS 1.2 protocol (check the box Force TLS 1.2 protocol) |
|
3 |
If the option Force TLS 1.2 protocol would already be checked:
(it is possible that the option needs to be reactivated) |
|
4 |
If you are still experiencing problems, contact support at help@informationmapping.com |
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