I don't see the FS Pro 2013 menu – Information Mapping Help Center

Background

FS Pro 2013 is a Word add-in. When Word or FS Pro crashes, Word may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro 2013 tab from the Word Ribbon.

Please do not uninstall/reinstall FS Pro for this issue, doing so may invalidate your existing license key (causing the "license file was tampered with" error) and may require you to get a new license key and to re-activate FS Pro with the new key.

Use these solutions one at a time. Exit and re-start Word after each one until the menu tab is back. When it is back, you do not need to use any further solutions.

Solution 1: Enable the FS Pro 2013 add-in in Word

When you don't see the FS Pro 2013 tab in Word, try this solution first:

Step	Action
1	In Word, select File and then Options.
2	From the Options screen click Add-Ins in the left menu.
3	If FS Pro 2013 (and/or FS Pro 2013 Assistant) is in the list of Disabled Application Add-ins (near the bottom), then Select Disabled Items from the Manage dropdown list and click Go... Highlight the "...Information Mapping..." entry in the Disabled Items dialog, and Click Enable, then click Close.
4	No matter where FS Pro 2013 is in the list, now do this: Select COM Add-ins from the Manage dropdown list and click Go...
5	If FS Pro 2013 (and/or FS Pro 2013 Assistant) is present in the COM Add-ins dialog, select it (by "checking" the checkbox) and click OK. Result: The FS Pro 2013 menu should be in the Word ribbon.

Solution 2: Register FS Pro again

The FS Pro 2013 tab may not be visible because it may need to be re-registered as follows:

Step	Action
1	Exit Word / FS Pro.
2	Navigate to C:\Program Files (x86)\Information Mapping\FS Pro 5.0
3	Double-click the file Register FS Pro Addin.bat to execute it. Result: A Command Prompt window will appear.
4	Press any key to close the Command Prompt window.
5	Restart FS Pro.

Solution 3: Re-enable the add-in in the Registry

If the previous solutions have not worked, you may need to re-enable the FS Pro add-in in the Registry, as follows:

Step	Action
1	Exit Word / FS Pro.
2	Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears.
3	Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ InformationMapping.FSPro.Word\
4	Double-click LoadBehavior.
5	Change the value in the Value Data field to 3.
6	Click OK and close the Registry Editor.
7	Restart FS Pro. Result: The FS Pro 2013 menu should be in the Word ribbon.

Solution 4: Delete the Word Options folder in the Registry

If the previous solutions have not worked, Word may have blacklisted the add-in due to an unhandled exception. In this case, you should delete the Word Options folder in the Registry Editor.

Warning: This will clear your Word options, including your Most Recently Used files list (it only clears the list, it does not remove the files).

Step	Action
1	Exit Word / FS Pro.
2	Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears.
3	Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word (for Word 2007), or HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word (for Word 2010), or HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word (for Word 2013), or HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word (for Word 2016)
4	Right-click the Word folder and select Delete. Result: a confirmation message appears: "Are you sure you want to permanently delete this key and all of its subkeys?"
5	Click Yes.
6	Close the Registry Editor.
7	Because Word may have changed the LoadBehavior value again in the Registry, follow the procedure in Solution 3 above to re-enable the add-in.

Background

Solution 1: Enable the FS Pro 2013 add-in in Word

Solution 2: Register FS Pro again

Solution 3: Re-enable the add-in in the Registry

Solution 4: Delete the Word Options folder in the Registry

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