Symptom
You need to activate FS Pro 2013 every time you start it and you get the following error message:
The license is invalid as settings of the Computer/Server have changed. You may try to automatically resolve the problem. Click on the button: Activate again.
If the problem still exists or there is no internet connection, please contact help@informationmapping.com. The error code is: 1024
Cause
The error code 1024 indicates a copy protection violation. It occurs when the license is used on another machine than the licensed machine. Possible causes could be:
- FS Pro is started on the server AND on a workstation. It only works if the server is used as a dedicated server.
- The network card is disabled or the machine is offline and multiple network cards are installed.
- You have upgraded from Windows 8 to Windows 8.1.
Solution
Proceed as follows to resolve this issue:
|
Step |
Action |
|---|---|
|
1 |
Submit a support request and don't forget to provide your license key. Result: You will receive an unlock key from Information Mapping Support. |
|
2 |
Start FS Pro 2013, click Activate again and proceed with the normal activation (as follows). |
|
3 |
Back in the FS Pro 2013 ribbon/menu, click the arrow to the right of Help and select License Viewer. Result: The License Viewer window appears. |
|
4 |
Click the License Viewer button. Result: Another License viewer (details) window appears. |
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5 |
Click the button Activation key. Result: The dialog box Enter Activation key appears. |
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6 |
Enter the unlock key you received and click OK. (Then Close & OK out of any other dialogs, as needed.) |
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