Conditions for a refund
Refunds for purchases from the Information Mapping Web Store can be issued if you
- do not fill out a VAT number on the Web Store (indicating that you are an end user and not a company)
- ask for the refund within 2 weeks after the purchase, and
- have not yet used the purchased product (Example: activated FS Pro or started taking an elearning course).
When all of the above prerequisites are fulfilled, Information Mapping can refund you.
Warning: It may take up to a week before your account is credited. This depends on your credit card company's internal process. Your order will display the status "Closed" on the Web Store.