Conditions for a refund
Refunds for purchases from the Information Mapping Web Store can be issued when the following conditions are fulfilled:
- You did not fill out a VAT number on the Web Store (indicating that you are an end user and not a company).
- You ask for the refund within 2 weeks of the purchase, and
- You have not yet used the purchased product (e.g. activated FS Pro or started taking an e-learning course).
When all of the above prerequisites are fulfilled, IMI can refund you.
Warning: It may take up to a week before your account is credited. This depends on your credit card company's internal process. Your order will display the status "Closed" on the Web Store.