Symptom
When you start FS Pro 2013, you get the following error:
The maximum allowable number of license usages for the module FS Pro 2013 has been reached. The following options are available:
1. You can deactivate a license which is no longer needed.
- Click on the icon?
- Select the Option: Show License Information
Search for the module FS Pro 2013. Click on the + sign and select the name you want to deactivate. Using the button Deactivate, you can deactivate the license.
2. You can buy additional licenses.
Possible causes
- The license key has been activated on the maximum number of users/systems as defined for that key. You must deactivate one or more activations from the key before you can activate again.
- The hostname of the computer has changed, or
- The software was started remotely from another machine.
Procedure
Proceed as follows to resolve this issue:
|
Step |
Action |
|---|---|
|
1 |
In the error window, click on the icon ? (in the lower-left corner). |
|
2 |
In the dropdown menu choose Show License Information. Result: The License Viewer opens. |
|
3 |
In the License viewer click on the + sign next to Modules (if needed) and then the + sign next to "FS Pro 2013...". |
|
4 |
Select the login name you want to deactivate and click on the Deactivate button in the bottom left of the License Viewer window. Result: The old host name or remote machine name is deactivated. |
|
5 |
Close all windows and Word and restart FS Pro 2013. |
|
6 |
Proceed with the normal FS Pro activation. |
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