There was an error contacting the license manager – Information Mapping Help Center

Symptom

When you start FS Pro, you get the following error message:

A reboot of the laptop or PC caused the Movements.xml or Repository.xml file (mentioned below) to become invalid.

Note: The License Manager is always meant to be available.

To resolve this issue

More specifically, follow the steps below to resolve this issue.

Step	Action
1	Exit Word/FS Pro.
2	Open Windows (File) Explorer.
3	Navigate to the C:/temp folder. Result: The License.xml, Movements.xml and Repository.xml files are listed.
4	Delete the Movements.xml and Repository.xml files. Note: These files will be recreated later.
5	Locate and open the IIS (Internet Information Services) program as follows: Open the Start menu. Search for IIS. Click IIS (or "Internet Information Services") to start it. In IIS, from the Connections pane on the left side of the screen: Expand the Sites folder. Click License Manager to select it. Result: The License Manager home screen is displayed.
6	In the Actions pane on the right side, Under Manage Website, select Stop. Result: the License Manager is halted
7	In the same Manage Website section, select Start. Result: the License Manager is restarted.
8	Open FS Pro. Result: You will no longer receive the error message.

If you still encounter the error after completing the above steps, please take the following actions:

Step	Action
1	Replace your current Web.config file with this one Locate your existing file in a folder similar to: C:\inetpub\wwwroot\LicenseServer This updated version includes additional logging to help identify the issue. Log File Path: C:\Temp\LicenseServerLog.txt
2	Verify File Access Permissions Ensure the server has sufficient write permissions for the following paths: C:\Temp\movements.xml C:\Temp\Repository.xml General access to the C:\Temp directory is required.
3	Restart Web Services After updating the configuration and confirming permissions, restart the relevant web services.
4	Retest the Setup Try launching FS Pro again from your laptop or PC.
5	If the issue reappears, please send us the log file located at: C:\Temp\LicenseServerLog.txt help@informationmapping.com