There was an error contacting the license manager

Symptom

When you start FS Pro, you get the following error message:

Cause

A reboot of the laptop or PC caused the Movements.xml or Repository.xml file (mentioned below) to become invalid.

Note: The License Manager is always meant to be available.

Solution

To resolve this issue

  • delete the Movements.xml and Repository.xml files
  • restart the IIS server

More specifically, follow the steps below to resolve this issue.

Step

Action

1

Exit Word/FS Pro.

2

Open Windows (File) Explorer.

3

Navigate to the C:/temp folder.

 

 

Result: The License.xml, Movements.xml and Repository.xml files are listed.

4

Delete the Movements.xml and Repository.xml files.

 

Note: These files will be recreated later.

5
  • Locate and open the IIS (Internet Information Services) program as follows:
    • Open the Start menu.
    • Search for IIS.
    • Click IIS (or "Internet Information Services") to start it.
  • In IIS, from the Connections pane on the left side of the screen:
    • Expand the Sites folder.
    • Click License Manager to select it.

 

Result: The License Manager home screen is displayed.

6

In the Actions pane on the right side, Under Manage Website, select Stop.

 

Result: the License Manager is halted

7

In the same Manage Website section, select Start.

 

Result: the License Manager is restarted.

8

Open FS Pro.

 

Result: You will no longer receive the error message.
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