There was an error contacting the license manager – Information Mapping Help Center

When you start FS Pro, you get the following error message:

A reboot of the laptop or PC caused the Movements.xml or Repository.xml file (mentioned below) to become invalid.

Note: The License Manager is always meant to be available.

To resolve this issue

More specifically, follow the steps below to resolve this issue.

Step	Action
1	Exit Word / FS Pro
2	Open Windows (File) Explorer
3	Navigate to the C:/temp folder. Result: The License.xml, Movements.xml and Repository.xml files are listed.
4	Delete the Movements.xml and Repository.xml files. Note: These files will be recreated later.
5	Locate and open the IIS (Internet Information Services) program. One way to do so is as follows: Open the Start menu Search for "IIS" Click on IIS (or "Internet Information Services") to start it. In IIS, from the Connections pane on the left side of the screen: Expand the Sites folder Click "License Manager" to select it Result: The License Manager home screen is displayed.
6	In the Actions pane on the right side, Under Manage Website select Stop Result: the License Manager is halted
7	In the same Manage Website section select Start Result: the License Manager is restarted.
8	Open FS Pro Result: You will no longer receive the error message.