I don't see the FS Pro Outlook on New Email menu

Background

FS Pro Outlook is an MS Outlook add-in. When MS Outlook crashes, MS Outlook may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro Outlook option from the "New Email" message tab.

Please do not uninstall/reinstall FS Pro for this issue as this is probably not necessary.

Enable the FS Pro Outlook add-in in MS Outlook

Step

Action

1

Open MS Outlook, select File and then Options.

Click Ribbon File Tab

Click Options

2

From the Options screen click Add-Ins in the left menu.

Click Add-ins

The list of add-ins is separated into three sections - Active, Inactive and Disabled.

3

If FS Pro Outlook is in the list of Disabled Application Add-ins (near the bottom), then follow the steps below, (if not move to the next step)

 

  • Select Disabled Items from the Manage dropdown list and click Go...
    Select Disabled Items
  • Highlight the "...Information Mapping..." entry in the Disabled Items dialog, and
  • Click Enable, then click Close.

Result: The FS Pro Outlook options should be in the New Email menu again.

4

If FS Pro Outlook is present in 'Inactive Application Add-ins', go to 'Manage' and select 'Go'. (See image below)

5

Select 'FS Pro Outlook'

Now, select 'OK'

 

Result: The FS Pro Outlook options should be in the New Email menu again.

 

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