Issue with Black Outline Pane - MS Word 2016

Issue

FS Pro 2020 installations on laptops, connected to an external screen, sometimes have the issue that parts of the outline pane are turned black.

 

Cause

Incompatibilities between MS Word and screen resolution is causing the issue.

 

How to solve

To solve the issue:

Change the “Display Settings” in Word (in status bar) on “Optimize for compatibility”.

Step Action
1 Click in the MS Word menu items: File > Options > General
2 On the top of the screen: Change the User interface options to "Optimize for compatibility".
3 Restart FS Pro 2020/MS Word 
4 mceclip0.png
5 The issue is solved.

 

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