Did not receive the forget password or reset password email?

Problem

Keep in mind that it is possible for legitimate messages to trigger spam filtering, and it is possible for legitimate companies to be publicly blacklisted. There is a chance that DNS or server settings on the recipients end may be causing delivery issues. In short, a number of factors determine whether a message is delivered to your Inbox, your Junk E-mail folder or if it is blocked by your server as spam.

Here are a few guidelines to remember:

• If an email has enough characteristics of spam, it will be moved into the Junk E-mail folder.
• If an email has strong characteristics of spam, it will be deleted at the server level before ever reaching your inbox.
• If the sender's DNS records are not set up properly, they may be inadvertently violating their own security protocols, resulting in delivery rejection/failure.
• Misconfigured mail servers are also blocked by your server. Most misconfigured email servers do not have reverse DNS or they are trying to spoof (forge) a domain name. 

Solution