Error when starting FS Pro for Word : There is an error in XML document (0, 0).

Symptom

When you start FS Pro for Word version 7, you get the following error message: 

There is an error in XML document (0, 0). 

Cause

One of the .dat files in your FS Pro data folder may be corrupt.

Solution

Proceed as follows to resolve this problem:

Step

Action

1

Export Your custom items (application settings, custom tables, custom style sets, custom templates, custom style sheets, reusable maps, reusable blocks), to do so follow the steps in this article: How to export custom settings in FS Pro for Word?

2

Close Microsoft Word.

3

Navigate to the folder C:\Users\[username]\AppData\Local\Information Mapping\

or %localappdata%\Information Mapping\ in your file explorer

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3

Rename the following folder:

  • FS Pro 6 to FS Pro 6 old

Note: FS Pro for Word will restore a new version of this folder the next time it is started. 

4

Start FS Pro for Word

Result: The error should no longer appear. 

5

If you had custom items: import the custom items back into FS Pro for Word.

To do so follow the steps in this article: How to import custom settings in FS Pro for Word?

Note: If you would experience issues with this, the custom items can also be found in your FS Pro 6 old folder.

6

Optional: Report the issue to help@informationmapping.com mention that you where able to fix the issue or not, and attached the FS Pro 6 old folder, so our team can analyze which file got corrupted.

 

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