Progress bar does not appear – Information Mapping Help Center

Symptom

When you use the AI Assistant the loading bar does not show and you only see the spinning wheel.

Error Log Details

If I look at the logs in C:\Users\[USERNAME]\AppData\Local\Information Mapping\FS Pro 6\Log\logging.log I can see, Access is denied:


ERROR Cannot to show 'Progress Bar' window (Generating content..., FSPROPB_GC)
System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at InformationMapping.Core.UI.ProgressBarWrapper.Show()
2024-07-17 14:42:27,830 [VSTA_Main] INFO 
Exception Extra Fields: NativeErrorCode: 5;

Possible Cause

There may be an antivirus rule blocking some access.

Steps to Check Windows Defender

Move the fspro.lic file to the local user profile, as follows:

Step	Action
1	Go to Settings.
2	Navigate to Privacy & security.
3	Select Windows Security.
4	Click "Open Windows Security."
5	Go to Virus & threat protection.
6	Click on Protection history.
7	In the logs, check if there is 'Risky action blocked'.
8	See if you can find: Risky action blocked and click on it to see more details. If Windows Defender is blocking items, the following items will be helpful for your item administrator to solve the issue • Blocked by • Rule • Affected items. If you can share it with us we can also have a look.

Solution for Windows Defender

If Windows Defender shows the following:

Blocked by: Attack surface reduction
Rule: Block all Office application from creating child processes

Child Processes Windows Security.png

Then ask IT to add the following Policy in Intunes:

Step	Action
1	Go to Endpoint security.
2	Select Attack surface reduction.
3	Click on Create Policy.
4	Select platform Windows 10, Windows 11, and later.
5	Choose Attack Surface Reduction Rules.
6	Give the policy a name.
7	In the Configuration settings, enable Attack Surface Reduction Only Exclusions.
8	Add the necessary paths that have been blocked, as seen in the Defender logs, until everything works properly, such as: • C:\Program Files (x86)\Information Mapping\FS Pro 6\FsproProgressBar.exe • C:\Program Files (x86)\Information Mapping\FS Pro 6\wyUpdate.exe • C:\Program Files (x86)\Information Mapping\FS Pro 6\InformationMapping.FSPro.Shell.exe • C:\Windows\System32\rundll32.exe
9	Result: The PC will still be secure and the FS Pro add-in will be able to show you the progress bar.

What does this new Policy do?

Microsoft Defender's for Endpoint Security Baseline sets the "Block all Office applications from creating child processes" rule to true by default. While this improves security, it can also block our Add-In, which needs to start some support applications for proper operation.

Rather than turning off this feature entirely, we suggest configuring it to allow FS Pro to run the necessary applications while blocking all others. This maintains security while ensuring our Add-In functions correctly.

For more information on the Attack surface reduction rules, please visit the Microsoft documentation.