I don't see the FS Pro for Word menu – Information Mapping Help Center

Background

FS Pro for Word is a Word add-in. When MS Word or FS Pro crashes, MS Word may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro for Word tab from the Word Ribbon.

Please do not uninstall/reinstall FS Pro for this issue as this is probably not necessary.

Solution 1: Enable the FS Pro for Word add-in in Word

When you don't see the FS Pro for Word add-in in Word, try this solution:

Step

Action

Select File > Options.

Click Add-Ins from the left menu.

If FS Pro for Word is present in ...

Then ...

Disabled Application Add-ins

select Disabled Items from the Manage drop down list
Click Go...
Highlight the "...Information Mapping..." entry in the Disabled Items dialog
Click Enable, and
Click Close.

Active Application Add-ins

go to Manage
select Go

select 'FS Pro for Word' and the 'FS Pro for Word Assistant', and

Click OK.

Solution 2: Register FS Pro manually

The FS Pro for Word tab may not be visible because it may need to be re-registered as follows:

Step	Action
1	Exit MS Word/ FS Pro.
2	Navigate to C:\Program Files (x86)\Information Mapping\FS Pro 6.0.
3	Double-click the file "Register FS Pro Addin.bat" to execute it. Result: A Command Prompt window appears.
4	Press any key to close the Command Prompt window.
5	Restart FS Pro for Word.

Solution 3: Re-enable the add-in in the Registry

If the previous solutions have not worked, you may need to re-enable the FS Pro add-in in the Registry, as follows:

Step	Action
1	Exit Word / FS Pro.
2	Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears.
3	Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ InformationMapping.FSPro.Word\
4	Double-click LoadBehavior.
5	Change the value in the Value Data field to 3.
6	Click OK and close the Registry Editor.
7	Restart FS Pro. Result: The FS Pro for Word menu should be in the Word ribbon.

Solution 4: Delete the Word Options folder in the Registry

If the previous solutions have not worked, Word may have blacklisted the add-in due to an unhandled exception. In this case, you should delete the Word Options folder in the Registry Editor.

Warning: This will clear your Word options, including your Most Recently Used files list (it only clears the list, it does not remove the files).

Step	Action
1	Exit Word / FS Pro.
2	Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears.
3	Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word (for Word 2007), or HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word (for Word 2010), or HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word (for Word 2013), or HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word (for Word 2016/O365)
4	Right-click the Word folder and select Delete. Result: a confirmation message appears: "Are you sure you want to permanently delete this key and all of its subkeys?"
5	Click Yes.
6	Close the Registry Editor.
7	Because Word may have changed the LoadBehavior value again in the Registry, follow the procedure in Solution 3 above to re-enable the add-in.

Solution 5: Clean up the Disable Items in Microsoft Word