Background
FS Pro for Word is a Word add-in. When MS Word or FS Pro crashes, MS Word may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro for Word tab from the Word Ribbon.
Please do not uninstall/reinstall FS Pro for this issue as this is probably not necessary.
Solution 1: Enable the FS Pro for Word add-in in Word
When you don't see the FS Pro for Word add-in in Word, try this solution:
Step |
Action |
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1 |
Select File > Options. |
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2 |
Click Add-Ins from the left menu. |
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3 |
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Solution 2: Register FS Pro manually
The FS Pro for Word tab may not be visible because it may need to be re-registered as follows:
Step |
Action |
---|---|
1 |
Exit MS Word/ FS Pro. |
2 |
Navigate to C:\Program Files (x86)\Information Mapping\FS Pro 6.0. |
3 |
Double-click the file "Register FS Pro Addin.bat" to execute it. Result: A Command Prompt window appears. |
4 |
Press any key to close the Command Prompt window. |
5 |
Restart FS Pro for Word. |
Solution 3: Re-enable the add-in in the Registry
If the previous solutions have not worked, you may need to re-enable the FS Pro add-in in the Registry, as follows:
Step |
Action |
---|---|
1 |
Exit Word / FS Pro. |
2 |
Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears. |
3 |
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ InformationMapping.FSPro.Word\ |
4 |
Double-click LoadBehavior. |
5 |
Change the value in the Value Data field to 3. |
6 |
Click OK and close the Registry Editor. |
7 |
Restart FS Pro. Result: The FS Pro for Word menu should be in the Word ribbon. |
Solution 4: Delete the Word Options folder in the Registry
If the previous solutions have not worked, Word may have blacklisted the add-in due to an unhandled exception. In this case, you should delete the Word Options folder in the Registry Editor.
Warning: This will clear your Word options, including your Most Recently Used files list (it only clears the list, it does not remove the files).
Step |
Action |
---|---|
1 |
Exit Word / FS Pro. |
2 |
Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears. |
3 |
Navigate to
|
4 |
Right-click the Word folder and select Delete. Result: a confirmation message appears: "Are you sure you want to permanently delete this key and all of its subkeys?" |
5 |
Click Yes. |
6 |
Close the Registry Editor. |
7 |
Because Word may have changed the LoadBehavior value again in the Registry, follow the procedure in Solution 3 above to re-enable the add-in. |
Solution 5: Clean up the Disable Items in Microsoft Word
When you don't see the FS Pro for Word add-in in Word, try this solution:
Step |
Action |
---|---|
1 |
Select File > Options. |
2 |
Click Add-Ins from the left menu. |
3 |
Go to the botton of the page and select in the Manage drop down list: Disabled Items and press Go... |
4 |
This may contain a list of old documents, re-enable them to clean up the list. |
5 |
Restart Microsoft Word |
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