Background
FS Pro for Word is a Word add-in. When MS Word or FS Pro crashes, MS Word may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro for Word tab from the Word Ribbon.
Please do not uninstall/reinstall FS Pro for this issue as this is probably not necessary.
Solution 1: Enable the FS Pro for Word add-in in Word
When you don't see the FS Pro for Word add-in in Word, try this solution:
| Step | Action | ||||||
|---|---|---|---|---|---|---|---|
| 1 | Select File > Options. | ||||||
| 2 | Click Add-Ins from the left menu. | ||||||
3 | In the Add ins window, look for FS Pro and FS Pro Assistant in the list.
In this example, they are listed under Inactive Application Add ins | ||||||
| 3 |
|
Solution 2: Register FS Pro manually
The FS Pro for Word tab may not be visible because it may need to be re-registered as follows:
| Step | Action |
|---|---|
1 | Close Word |
2 | Press ⊞ Win + R on your keyboard. |
3 | In the Run box, copy and paste this path:C:\Program Files (x86)\Information Mapping\FS Pro 6\Install FS Pro.bat |
4 | click OK
Result: A Black Command Prompt window appears. |
5 | Restart Microsoft Word |
Solution 3: Re-enable the add-in in the Registry
If the previous solutions have not worked, you may need to re-enable the FS Pro add-in in the Registry, as follows:
| Step | Action |
|---|---|
1 | Exit Word / FS Pro. |
2 | Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears. |
3 | Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ InformationMapping.FSPro.Word\ |
4 | Double-click LoadBehavior. |
5 | Change the value in the Value Data field to 3. |
6 | Click OK and close the Registry Editor. |
7 | Restart FS Pro. Result: The FS Pro for Word menu should be in the Word ribbon. |
Solution 4: Delete the Word Options folder in the Registry
If the previous solutions have not worked, Word may have blacklisted the add-in due to an unhandled exception. In this case, you should delete the Word Options folder in the Registry Editor.
Warning: This will clear your Word options, including your Most Recently Used files list (it only clears the list, it does not remove the files).
| Step | Action |
|---|---|
1 | Exit Word / FS Pro. |
2 | Click the Windows Start button, type regedit.exe in the search field, and click Enter. Result: the Registry Editor appears. |
3 | Navigate to
|
4 | Right-click the Word folder and select Delete. Result: a confirmation message appears: "Are you sure you want to permanently delete this key and all of its subkeys?" |
5 | Click Yes. |
6 | Close the Registry Editor. |
7 | Because Word may have changed the LoadBehavior value again in the Registry, follow the procedure in Solution 3 above to re-enable the add-in. |
Solution 5: Clean up the Disable Items in Microsoft Word
When you don't see the FS Pro for Word add-in in Word, try this solution:
| Step | Action |
|---|---|
| 1 | Select File > Options. |
| 2 | Click Add-Ins from the left menu. |
| 3 | Go to the botton of the page and select in the Manage drop down list: Disabled Items and press Go... |
| 4 | This may contain a list of old documents, re-enable them to clean up the list. |
| 5 | Restart Microsoft Word |
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