I don't see the FS Pro for Word menu

Background

FS Pro for Word is a Word add-in. When MS Word or FS Pro crashes, MS Word may disable the active add-ins (or ask if you want to disable them) and remove the FS Pro for Word tab from the Word Ribbon.

Please do not uninstall/reinstall FS Pro for this issue as this is probably not necessary.

Solution 1: Enable the FS Pro for Word add-in in Word

When you don't see the FS Pro for Word add-in in Word, try this solution:

Step

Action

1

Select File > Options.

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2

Click Add-Ins from the left menu.

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3
If FS Pro for Word is present in ... Then ...
Disabled Application Add-ins
  • select Disabled Items from the Manage drop down list
  • Click Go...
  • Highlight the "...Information Mapping..." entry in the Disabled Items dialog
  • Click Enable, and
  • Click Close.
Active Application Add-ins
  • go to Manage
  • select Go

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  • select 'FS Pro for Word' and the 'FS Pro for Word Assistant', and

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  • Click OK.

Solution 2: Register FS Pro manually

The FS Pro for Word tab may not be visible because it may need to be re-registered as follows:

Step

Action

1

Exit MS Word/ FS Pro.

2

Navigate to C:\Program Files (x86)\Information Mapping\FS Pro 6.0.

3

Double-click the file "Register FS Pro Addin.bat" to execute it.

Result: A Command Prompt window appears.

4

Press any key to close the Command Prompt window.

5

Restart FS Pro for Word.

Solution 3: Re-enable the add-in in the Registry

If the previous solutions have not worked, you may need to re-enable the FS Pro add-in in the Registry, as follows:

Step

Action

1

Exit Word / FS Pro.

2

Click the Windows Start button, type regedit.exe in the search field, and click Enter.

Result: the Registry Editor appears.

3

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ InformationMapping.FSPro.Word\

4

Double-click LoadBehavior.

5

Change the value in the Value Data field to 3.

6

Click OK and close the Registry Editor.

7

Restart FS Pro.

Result: The FS Pro for Word menu should be in the Word ribbon.

Solution 4: Delete the Word Options folder in the Registry

If the previous solutions have not worked, Word may have blacklisted the add-in due to an unhandled exception. In this case, you should delete the Word Options folder in the Registry Editor.

Warning: This will clear your Word options, including your Most Recently Used files list (it only clears the list, it does not remove the files).

Step

Action

1

Exit Word / FS Pro.

2

Click the Windows Start button, type regedit.exe in the search field, and click Enter.

Result: the Registry Editor appears.

3

Navigate to

  • HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word (for Word 2007), or
  • HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word (for Word 2010), or
  • HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word (for Word 2013), or
  • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word (for Word 2016/O365)

4

Right-click the Word folder and select Delete.

Result: a confirmation message appears: "Are you sure you want to permanently delete this key and all of its subkeys?"

5

Click Yes.

6

Close the Registry Editor.

7

Because Word may have changed the LoadBehavior value again in the Registry, follow the procedure in Solution 3 above to re-enable the add-in.

Solution 5: Clean up the Disable Items in Microsoft Word

When you don't see the FS Pro for Word add-in in Word, try this solution:

Step

Action

1

Select File > Options.

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2

Click Add-Ins from the left menu.

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3

Go to the botton of the page and select in the Manage drop down list: Disabled Items and press Go...

4

This may contain a list of old documents, re-enable them to clean up the list.

5

Restart Microsoft Word

 

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