Microsoft Word isn't installed on this computer or its version is too old

Installation error

When you are installing the FS Pro 2020 you see this message

isntall_error.png

Cause

The FS Pro 2020 has not recognized the version of MS Office you have on your computer. This may be for the following reasons:

  1. You don't have the desktop version of MS Word installed on your computer.
  2. You are using the pre-installed version of MS Office on your computer.
  3. Error in the installation process.

Procedure

To find out what problem the FS Pro 2020 is having to be installed, follow these steps:

Step

Action

1

Open the start menu

 2

Click Settings

 3

Click System on the Settings menu

 4

Select Apps & features from the left pane

A list of all installed apps appears in the right pane.

 5

Search "Office" on the search bar
mceclip0.png

 6

Click on the Office item

If Then... Solution
If you don't find any program with the name Microsoft Office You do not have MS Office installed on your computer. Install the desktop version of MS Office and try installing the FS Pro 2020 again.
You see advanced options option

mceclip2.png

You have the pre-installed version of MS Office on your computer.
The computer is probably new and came with MS Office installed along with Windows 10. This version of MS Office is not recognized by the FS Pro 2020 as it is not the full desktop version.

You will need to uninstall this version and install the full desktop version and try installing the FS Pro 2020 again.
You can see the version number

mceclip3.png

You have the full desktop version.
There was an error during the installation of the FS Pro 2020.

Please download the following file and run it, this file will add the record that the FS Pro 2020 did not locate on your computer. Try to install the FS Pro 2020 again.
FS Pro 2020 Register Key

 

 

 

 

 

Have more questions? Submit a request

Comments