A connection to the FS Pro License Manager could not be established

Issue

When starting FS Pro for Word you get the notification:

A connection to the FS Pro License Manager could not be established, please check your proxy settings are correct. 

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Cause

FS Pro for Word can not reach the server https://fspro-console.informationmapping.com/

Workaround

Please find below the workaround for this issue.

Step

Action

1

Check with your browser (Chrome, Firefox, ...) if you can reach:

https://fspro-console.informationmapping.com/

If you can proceed to step 2, else contact your IT department.

2

Go within the FS Pro ribbon to Application Settings > Settings > Network settings...

3

Enable: Force TLS 1.2 protocol and check if your proxy settings are correct.

 

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