Issue
When starting FS Pro for Word you get the notification:
A connection to the FS Pro License Manager could not be established, please check your proxy settings are correct.
Cause
FS Pro for Word can not reach the server https://fspro-console.informationmapping.com/
Workaround
Please find below the workaround for this issue.
Step |
Action |
---|---|
1 |
Check with your browser (Chrome, Firefox, ...) if you can reach: https://fspro-console.informationmapping.com/ If you can proceed to step 2, else contact your IT department. |
2 |
Go within the FS Pro ribbon to Application Settings > Settings > Network settings... |
3 |
Enable: Force TLS 1.2 protocol and check if your proxy settings are correct. |
Comments