An unknown error has occurred, please contact your administrator or support | when logging in

Issue

When you try to Login to FS Pro for Word you receive the error:

An unkown error has occurred, please contact your administrator or support at help@informationmapping.com

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If you press the Show more link you will receive the message:

The underlying connection was closed: An unexpected error occurred on a send.
at System.Net.HttpWebRequest.GetResponse()

Cause

TLS 1.1 is not supported anymore by Microsoft.

Or your proxy settings are not set up correctly.

Workaround

Please find below the workaround for this issue.

Step

Action

1

Go to Network settings...

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2

Enable: Force TLS 1.2 protocol

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3

If you are still experiencing problems, check with your IT department to make sure your proxy settings are set correctly.

And try if you can manually go to: https://fspro-console.informationmapping.com/ to log in.

 

 

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