When you buy a FS Pro for Word, FS Pro for Outlook license, you are entitled to Free Technical Support. This articles indicates what's included in our Free Technical Support and in our Paid Technical Support model.
Free Technical Support
What's included?
- Help with installation
- Best effort Response (Response duration max 72 business hours)
- Email and chat only
Paid Technical Support
With our Paid Technical Support package, you can rely on the expertise of our tech support agents and FS Pro experts at any time.
What's included?
- Help with installation
- Response within 8 business hours after ticket creation
- Insight in document issues
- Remote technical support sessions (with the use of Calendly and Teams)
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