Technical Support Levels

When you buy a FS Pro for Word, FS Pro for Outlook or FS Pro for Confluence license, you are entitled to Free Technical Support. This articles indicates what's included in our Free Support and in our Premium Support model.


Free Support

What's included?

  • Help with installation
  • Best effort Response (Response duration max 72 business hours)
  • Email and chat only

Premium Support

With our Premium Support package, you can rely on the expertise of our tech support agents and FS Pro experts at any time.

What's included?

  • Help with installation
  • Response within 8 business hours after ticket creation
  • Insight in document issues
  • Remote technical support sessions (with the use of Calendly and Teams)

Buy Premium Support

Have more questions? Submit a request